Cancellation & Refund Policy

Cancelling a rental

• More than 48 hours before your rental date: 100% of the rental fee is refunded, plus your full security deposit.
• Within 48 hours of your rental date: 50% of the rental fee is refunded, plus your full security deposit, as long as the outfit has not been delivered.
• After delivery: the rental fee is not refundable. Your deposit is refunded after return and inspection as per the Deposit Policy.

How to cancel

Open your booking from the link in your confirmation and tap Request cancellation, or message us on WhatsApp. We confirm every cancellation personally.

When you will get your refund

Refunds are processed within 3 working days of the cancellation being confirmed, to your original payment method. Your bank may take a few more days to show it.

If we have to cancel

If an outfit becomes unavailable or is damaged before your date, we will offer an alternative look or a full refund — your choice.

Failed payments

If a payment fails, no booking is made and nothing is charged. The outfit hold is released automatically so you, or someone else, can book it again.

Home trials

Trials are free. If your plans change, just let us know on WhatsApp — there is nothing to cancel or pay.